Baltimore Issuing $4.2M In Water Bill Refunds

BALTIMORE (AP) — The Baltimore Public Works Department is handing out more than $4.2 million in water bill refunds after an audit found that the agency overcharged thousands of customers.

The audit, released on Wednesday, says that some homes only got estimated water bills for years at a time, while others received no bills. The department is issuing refunds to roughly 38,000 customers in the city and Baltimore County.

Department of Public Works officials say are tripling the size of the staff that deals with customer complaints. They also plan to revamp water meters and the billing system but officials say that could take years.

The billing problems were detailed Wednesday before the city’s spending board.

(Copyright 2012 by The Associated Press. All Rights Reserved.)

Comments

One Comment

  1. maryland resident says:

    but they keep raising the rates for what?? they can’t even get the billing correct and they are to be trusted to repair the pipes and other water equipment, they pocket the money plin and simple and now they are getting caught

  2. MICHELLE KEMP says:

    WHAT ABOUT OTHER COUNTIES LIKE CECIL COUNTY. I WAS IN THE HOSPITAL FOR OVER THREE MONTHS. NOT A SINGLE PERSON WAS IN MY HOME YET THE QUARTER THAT WAS HOSPITALIZED FOR A SERVICE CONNECTED DISABILITY i RECIEVED A BILL FOR OVER 300.00????? i CURRENTLY LIVE IN PERRYVILLE MARYLAND AND HAVE BASICALLY BEEN BLOWN OFF WITH MY COMPLAINT.

  3. 1-0-3-0 WITHERSPOON says:

    they didn’t over charge they got caught stealing. how dumb are you sheep IN MARYLAND

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