I am writing this review for anyone considering Charis Contractors LLC for roof repair or looking for Charis Contractor LLC reviews: Find someone else!
In mid-November I shopped around for quotes to replace my leaky roof. Charis Contractors representative David Wandel offered a higher price than some of the other contractors and seemed somewhat unwilling to answer my questions, but did offer the longest warranties. I mailed my contract and initial payment in on November 19th, and my check was cashed November 24th. The contract stated Charis Contractors would complete my roof replacement in 1-2 weeks.
It is now December 11th, it is cold, and I have a leaky roof.
I heard nothing from Mr. Wandel until he showed up (unannounced!) at my house, walking on my roof with an associate the week of the 1st to "check measurements." (Isn't that what the consultation was for?) Moreover, I have a skylight above my shower, so showing up without warning wasn't just unprofessional, but outright INAPPROPRIATE. When I called him on December 7th to find out why my roof replacement had not yet been scheduled, I found out that he had JUST ORDERED my skylights and the replacement would have to be put on hold for another TWO TO THREE WEEKS!!! That's MORE than A MONTH after I had signed!
Days later, STILL no one at Charis Contractors LLC has apologized to me for the delay, or even acknowledged the blatant breach of contract. I was even willing to keep working with Charis on my roof replacement, but when I called and brought up their contractual obligations Mr. Wandel got every aggressive with me, to say nothing of his rudeness. No discount offer, no offers for future work, NO APOLOGY. That pushed me over the edge. I can find a contractor in Kent County or Baltimore who will provide better customer service, a better price, and most importantly MEET THEIR DEADLINES.
The nightmare with David Wandel and Charis Contractors LLC doesn't end there, though. When I contacted their office to cancel the job, I found out their contract includes a 10% cancellation fee. Funny, they'll abide certain parts and not others! OVER ONE THOUSAND DOLLARS to cancel a LATE job from a RUDE JERK! Even worse, their cancellation agreement didn't even have accurate figures. Again, mind-bogglingly unprofessional! They can't do something right even when they're trying to shake me down! I am filing a complaint with the MHIC, the BBB, and will likely seek legal representation.
Hire Charis Contractors LLC for your roof replacement only if you want:
UNANNOUNCED and UNWANTED visits to your HOME
And most importantly, A COMPANY WHO DOESN'T MEET THEIR DEADLINES
Stay away from Charis Contractors and David Wandel!