ANNAPOLIS, Md. (WJZ) — The new one-stop Maryland unemployment that launched Friday has been fixed after reporting multiple issues earlier in the day, Gov. Larry Hogan said.
At a news conference Friday afternoon, Hogan said the site was down for around an hour Friday morning after launching at 7 a.m.READ MORE: COVID-19 In Maryland: More Than 1K New Cases & 17 Deaths Reported Sunday
The governor added around 35,000 Marylanders have logged on to the site since it launched and 15,000 new claims were filed. Later Friday evening, officials updated those numbers to more than 44,000 active accounts and 19,000 new claims as of 5:15 p.m.
Despite that, Hogan said he was “very frustrated” the vendor that the state worked with to create the site wasn’t prepared for the volume of users who tried to log on.
“We’ve expressed that frustration to this outside vendor that developed the website,” Hogan said. “They put — I think — 100 people on it this morning to try to get it fixed. They did get it back up online; I think there are a couple of glitches still throughout the day, but it’s performing much better, and we’re going to hold their feet to the fire to make sure they get all the glitches worked out.”
The new website is designed to make it easier for people to apply for unemployment insurance in the state. For weeks, newly jobless Marylanders have reported issues with filing for unemployment insurance as the state said it was overwhelmed by the number of applicants.
The site now allows anyone who’s eligible for benefits, including CARES Act benefits and those previously required to file by phone, to file online. It also allows the self-employed to file for unemployment.
Hogan said before the site launched, they had 40,000 calls backing up into their call center.
Earlier in the day, Marylanders trying to access the Division of Unemployment Insurance’s were greeted with the following message:READ MORE: 5-Year-Old Grazed By Bullet In Southwest Baltimore, Police Say
“Despite rigorous testing of our new BEACON One-Stop application, the vendor we partnered with is experiencing temporary issues with the system due to the volume of claimants accessing the site simultaneously. The outside vendor is working hard to resolve the issues. Please check our website later this morning for updates.”
In a statement Friday night, the labor department said it will continue to watch for potential glitches over the weekend.
More than 45,000 Marylanders applied for unemployment last week, according to statistics reported Thursday.
To directly access the new BEACON One-Stop, visit https://beacon.labor.maryland.gov/claimant/
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The state released a step-by-step guide on how to file for unemployment. Click here to read that.MORE NEWS: COVID-19 In Maryland: 1.5K New Cases & 17 Deaths Reported Saturday