Ginger Happe is the Director of Operations at Pinkerton. Pinkerton is a corporate risk management company with a history that dates back to the 1850s. Duties and responsibilities of Pinkerton agents range in a vast assortment of detective work. Happe works primarily in the greater Baltimore and D.C. area.
What are the responsibilities of your current role?
“I am responsible for overseeing a number of details that are running at any given time both within my territory and for my clients who have work outside my territory. I am responsible for the financial success of my area as well as the sales for my area. The clients sometimes request that I handle a particular assignment myself, and in those cases when I can, I would work the assignment. As a director, you wear a multitude of hats.”
What is your favorite part about your daily duties?
“I enjoy walking away from a successful event or detail when no one has gotten hurt and the client is relieved that we were there and we handled any given situation professionally. Quite often it is a last-minute request and the client is panicked. They don’t always know where to turn.”
How has your education and training prepared you for your current role?
“My law enforcement training taught me how to think under pressure, to maintain my composure and how to be extremely observant. My education taught me how to multitask and how to complete work on a deadline.”
What do you do to continue your education and training?
“I continually train and attend training seminars. So much in the field changes regularly that it is important to keep up with current best practices. I attend or take FEMA sponsored training, ASIS training seminars and local or state law enforcement trainings that are offered.”
Do you have any advice for others looking to enter this field?
“This is a very demanding business. I would suggest taking some classes on crisis management, psychology and risk assessments. They could also try the uniformed guarding side of the business to get an understanding of this business at a lower level. An investigations course would also be helpful.”
Laura Catherine Hermoza has a lifelong love for writing. In addition to serving as a contributor to various media publications, she is also a published novelist of several books and works as a proofreader/editor. LC resides in Baltimore County.