BALTIMORE (AP) — Baltimore’s Chief IT official has apologized to city leaders for the response to a cyberattack that has crippled the city for a month.

Frank Johnson offered his “sincere apologies” to city council members on Friday during a public meeting in which they said residents and city agency leaders did not receive information about the attack fast enough.

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The computer servers were hit by the ransomware attack May 7.

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Officials quickly shut down most servers, and services like online payments and email were affected.

City officials have refused a demand to pay the equivalent of $76,000 in bitcoin in response to the attack.

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