Samsung's Galaxy Note Crisis Is Heating Up

BALTIMORE, Md. (WJZ)-- Samsung has stopped production of their Galaxy Note 7 smartphones after more reports of fire and overheating and major cell phone carriers are pulling the plug, too.

Last month, the Consumer Product Safety Administration issued an unprecedented recall of 2.5 million Galaxy Note 7 phones, but even Samsung's fix for the issue may have failed.

Samsung's Galaxy Note 7 crisis is heating up as phones keep overheating.

"It got really hot. Like, if it was in my pocket I don't know if I would have been able to take it out of my pocket," said Abby Zuis, Samsung phone owner.

The highly anticipated phone has been pulled off the shelves at Verizon, AT&T, and T-Mobile.

Last month, reports of more than 50 phones bursting into flames, injuring dozens, prompted a recall. But some of the replacement phones shipped out are still bursting into flames.

"We're so fortunate she wasn't injured or severely burned," Andrew Zuis, father of Abby Zuis.

A new Note 7 is blamed for a canceled flight to Baltimore last week. Brian Green said his replacement phone crackled and popped after he turned it off before takeoff.

"I looked around to see what that was, and there was smoke just billowing, pouring out of my pocket," said Green.

Samsung has said the issue is with lithium ion battery cells. It's a type of battery in lots of smartphones and tablets that millions of us carry with us every day.

Ed Lee from Gadget Guru in Towson tells WJZ the Note 7 issue is an unexpected exception to the rule.

"These batteries themselves, we've been using them for years in every phone out there. This is just the first real model out there that's had incidents where they've exploded," said Lee.

Two major strikes and an unexpected future for a phone billed as Samsung's best yet. 

In a statement issued late Monday, Samsung Electronics Inc. said consumers with original Note 7 devices or replacements they obtained after the recall should turn off the power and seek a refund or exchange them for different phones.

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